Shipping policy

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Shipping & Delivery Policy

Delivery Area
We currently offer delivery to Maryland, Virginia, and Washington, D.C.

Delivery Method
All furniture is delivered via professional white-glove delivery. Our delivery team will bring your furniture into your home, place it in the room of your choice, and remove all packaging materials.

Delivery Fee
A flat delivery fee of $99 applies within 30 miles of any Big Screen Store or Sofa Store location. Orders outside this radius may be subject to an additional delivery charge — please contact us for a quote.

Delivery Timelines
Delivery timelines vary by manufacturer and product availability. In-stock items typically deliver faster than custom or special-order furniture, which is built to order and may take several weeks. Estimated timelines will be provided at the time of purchase; these are estimates only and are not guaranteed, as they depend on manufacturer production and freight schedules.

Delivery Day
Our delivery team will contact you to schedule a delivery window in advance. Please ensure someone 18 or older is present to receive and inspect the delivery.

Inspection at Delivery
Please inspect your furniture at the time of delivery. Note any visible damage or defects directly with the delivery team before signing for receipt — this ensures any issues are addressed promptly. See our Return and Refund Policy for details on defects and damage.

Outside Our Delivery Area
If you are located outside Maryland, Virginia, or Washington, D.C., or outside the 30-mile delivery radius, please contact us at contact@thesofastoreusa.com or (410) 346-2400 to discuss delivery options.