Bassett Warranty
The warranty wording below is copied from Bassett Furniture’s official website. It is provided for customer reference. Warranty service is handled by the selling retailer. If anything on Bassett’s site differs from this page, Bassett’s published terms control.
Sources (retrieved November 13, 2026):
- https://www.bassettfurniture.com/upholstered-furniture.html (upholstered furniture warranty)
- https://www.bassettfurniture.com/wood-furniture.html (wood furniture warranty)
- https://www.bassettfurniture.com/club-level-warranty.html (Club Level warranty)
- https://www.bassettfurniture.com/customer-service-faq.html (warranty FAQ)
What about my warranty?
Our local retailers handle the service and warranty work for our products. Please contact your selling retailer should you have any problems with your products.
We extend a one-year warranty for our decorative cabinet hardware. The warranty is limited to repair or replacement of the hardware itself and does not extend to ancillary charges such as site work or carpenter/handyman fees.
Procedures for using your Bassett warranty
Your Bassett warranty offers coverage for the original purchaser, beginning on the date of purchase and covers all manufacturing defects. Once replaced, a product is only warranted for the time remaining on the original product. It is important you notice any areas of concern promptly and notify the authorized Bassett retailer where you made your purchase. In the event the retailer is closed, you may contact a customer care specialist at (877) 525-7070 or by visiting www.bassettfurniture.com. You will need to have your original sales receipt to begin the claim process.
The resolution, under the Bassett warranty, will be to repair or replace the item at our discretion based on the terms & conditions outlined here. If a product or replacement component is no longer available, we may choose to replace it with a comparable part or refund a prorated amount of your purchase price. (prorated based on the remaining length of the applicable warranty period).
Upholstered furniture — A warranty of assurance
| Category | Coverage | Exclusions |
|---|---|---|
| Domestic Frames | 7 years (After first year customer must pay for pick-up, shipping and installation) | Decorative wood trim including wooden legs |
| Import Frames | 5 years (After first year customer must pay for pick-up, shipping and installation) | Decorative wood trim including wooden legs |
| Springs | 5 years | Voided if springs are removed from original frame |
| Fabrics | 1 year | Shrinking, pilling, fading, and heavy soiling. Consumer applied stain protection voids warranty |
| Domestic Seat Cushion Cores: Standard & Extra Firm Blend Down, Spring Down, Feather+Foam Reaxion Gel-Infused Memory Foam |
Limited Lifetime** | Cushion Pillow Topper Foam only; compression of blend down material and occasional loss of feathers is normal Softening and compression of foam is considered normal |
| Import Seat Cushion Cores | 3 years | |
| Sleeper Mattresses | 5 years | |
| Air Dream Mattresses | 3 year prorated mattress (based on date of purchase), 3 year for bladder and valve | |
| Gel Foam Mattresses | 3 Years | |
| Sleeper Mechanisms | 3 years on mechanical parts (After first year customer must pay for pick-up, shipping and installation) | |
| Motion Mechanisms | 5 years (After first year customer must pay for pick-up, shipping and installation) | For "power series" mechanisms and motors, see Power Mechanisms and Motors |
| Power Motors and Motion Components | 1 year on motors, power components, switches, handles, hinges, and cup holders (After first year customer must pay for pick-up, shipping and installation) | |
| Leather | 1 year | Variations in color, stretching, grain, texture, healed scars, and brands. Fading or change in color due to exposure to sunlight, body oils, or perspiration |
| Motion Chaise Pad and Attached Motion Seating Magnificent Motion Mechanisms Benchmade Motion Power Motors and Motion Components |
1 year Limited Lifetime** 3 years on motors and power components. 1 year on switches (After first year customer must pay for pick-up, shipping and installation) |
Compression of blend down material and occasional loss of feathers |
| **Limited Lifetime = 7 years | ||
Wood furniture — A warranty of assurance
| Category | Coverage | Exclusions |
|---|---|---|
| Wood Products | 1 year on manufacturing and construction | Variations in raw materials, grain, color, texture, markings, and distressing |
| Electrical and Mechanical Components | 1 year | |
| Marble/Metal/Glass Components | 1 year | Variations in raw materials, color, texture, veins and voids |
Club Level warranty
Our manufacturer’s warranty protects product under residential use only. Normal wear and tear, including surface scratches that occur with normal use, damages which result from improper use, negligence or lack of care are not covered. Damage related to sun exposure is not covered.
| Club Level Motion Product | Coverage | Exclusions |
|---|---|---|
| Frames | Limited Lifetime | . . . . |
| Springs | Limited Lifetime | Void if springs are removed from original frame. |
| Seat Cores | 2 years on replacement core | Labor and installation of replacement core. Softening and compression of foam is considered normal. |
| Mechanisms | Limited Lifetime | . . . . |
| Power Motors and Motion Components | 1 year on handles, hinges, and cup holders. 5 years on switches, motors and motion components. After first year customer must pay for pick-up, shipping and installation. | Variations in raw materials, color, texture, veins and voids |
| Leather | 1 year | Variations in raw materials, color, texture, veins and voids |
Warranty limitations & exclusions
The following limitations and exclusions appear on Bassett’s upholstered furniture, wood furniture, and Club Level warranty pages.
For the first year of the warranty period, Bassett will pay or incur – with prior approval – reasonable and customary labor charges for the repair or installation of covered replacement parts. After the first year of the warranty period, the purchaser is responsible for the cost of the repair or installation of covered replacement parts.
After first year, Bassett does not pay for shipping costs to and from the factory on covered warranty items during any portion of the warranty period or after. This is the purchaser’s responsibility. Bassett reserves the right to refuse any claim for service under this limited warranty where the claimant cannot produce a copy of the receipt or such other proof of purchase.
THIS WARRANTY DOES NOT APPLY TO FLOOR SAMPLES OR FURNITURE SOLD DURING CLEARANCE “LIQUIDATION”, “GOING OUT OF BUSINESS”, OR SIMILAR TYPES OF SALES. ALL SUCH FURNITURE IS SOLD AS-IS, WITH ALL FAULTS, AND TO THE EXTENT PERMITTED BY APPLICABLE LAW, WITHOUT ANY EXPRESS OR IMPLIED WARRANTIES WHATSOEVER, INCLUDING, WITHOUT LIMITATION, ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. This warranty only covers new products while they are owned by the original retail purchaser and used under normal household conditions. This warranty does not apply to defects or damage resulting from commercial use (which includes use in rental properties), damage caused during transportation or delivery, damage caused by repairs or attempted repairs not authorized by Bassett, negligence, abuse, misuse, mistreatment, exposure to chemicals and/or liquids, accidents, any use for which the product was not designed and/or the improper maintenance, cleaning or care of the product.
BASSETT EXPRESSLY LIMITS ANY IMPLIED WARRANTY OF MERCHANTABILITY AND ANY IMPLIED WARRANTY THAT THE COVERED COMPONENT PARTS ARE FIT FOR ANY PARTICULAR PURPOSE TO THE TIME PERIODS STATED IN THIS LIMITED WARRANTY. BASSETT EXPRESSLY DISCLAIMS ANY IMPLIED WARRANTY OF MERCHANTABILITY AND ANY IMPLIED WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE ON THOSE COMPONENT PARTS THAT ARE NOT EXPRESSLY DESCRIBED AS COVERED UNDER THIS LIMITED WARRANTY AND ARE SOLD AS-IS, WITH ALL FAULTS (Including but not limited to back cushions, and side and arm padding). BASSETT WILL NOT BE LIABLE FOR AND WILL NOT PAY INCIDENTAL OR CONSEQUENTIAL DAMAGES.
Any product repaired or replaced under this warranty will itself be warranted only for the remainder of the warranty period of the original product being repaired or replaced. It may be possible to order and purchase parts beyond the warranty.
Your rights
This warranty gives you specific legal rights and you may also have other rights which vary from state to state. Some states do not allow the exclusions and limitations on incidental and consequential damages or the limitations on implied warranties, so the above limitations may not apply to you.
Furniture care (upholstery)
If your furniture is located near a window, it's best to use window treatments to prevent furniture from discoloring. Heating and air outlets will also fade fabrics and leather, as well as damage the fibers over an extended period of time.
Fabric: never take the cushion cover off to clean.
To clean a spill, immediately blot (without rubbing) with a dry, absorbent white cloth. Check the cleaning code (w/s, w or s) on the label underneath the center seat cushion for suggested cleaning methods for the fabric on this Bassett furniture. Use a professional furniture cleaning service when an overall cleaning is needed.
Leather: clean with a soft, damp white cloth.
After wiping clean, gently rub with a soft dry cloth. Never use polishes, oils, ammonia, cleaning fluids, solvents or detergents to clean leather upholstery. The use of these cleaning agents may cause damage and will void the warranty. For professional cleaning and repair contact: Leather Solutions 1.866.875.7446
For preventative maintenance instructions on care and conditioning, please contact Leather Solutions upon receipt of your furniture.
Rotate and fluff seat and back cushions regularly. Vacuum regularly with upholstery attachment.
This will prevent the cushion core from wearing prematurely, will preserve the fabric color and control welt slippage. Although dust may not be apparent, it settles into your upholstery and may not only make it dirty, but may eventually damage the fibers if not removed.
Furniture care (wood)
Don't place near sources of moisture.
Humidifiers and exposure to other types of moisture can damage wood's finish.
Use a damp, 100% cotton cloth for dusting wood surfaces. Dry thoroughly.
Synthetic fibers can cause surface scratches.
Place protective materials under anything that will touch the surface.
Place felt pads under lamps, computer equipment, clocks, etc. Use a protective pad when using a ballpoint pen, coasters under beverage glasses and avoid setting anything hot on your wood furniture.
Use non-plastic mats or pads to protect the tabletop.
Plastic or rubber materials can cause an undesirable reaction with the finish, therefore avoid plastic tablecloths, placemats, and table top accessories.