Refund policy

Special Order Items

Special order items may not be cancelled, returned, or exchanged. In the event of a defect at time of delivery, The Sofa Store may elect to repair the item. If repair is not feasible, the item will be replaced. In the event of a defect after delivery, the item will be serviced according to the terms and conditions of the manufacturer's warranty and/or any extended warranties or service policies purchased with the product. The Sofa Store will not be responsible for items that cannot be delivered due to not fitting through doorways, hallways, etc. We offer detailed instructions for how to measure for delivery if there is any concern that the item you are considering may not fit as well as the option to come out and measure for a small fee.

In-Stock Furniture

Furniture may not be returned once delivered as the furniture can no longer be sold as new. In the event of a defect noticed at the time of delivery, The Sofa Store may elect to repair it as long as the repair can be completed in a timely manner and the defect does not significantly impact use of the item. If repair is not feasible, the item will be replaced. Any defects occurring after delivery will be serviced according to the terms and conditions of the manufacturer's warranty and/or any extended warranties or service policies purchased at the time of sale. Like-new furniture may be exchanged for another item within the first 15 days after delivery and will be subject to a 25% restocking fee to cover the markdown and sell off of the furniture plus a $99 pickup/delivery fee. The remaining 75% will be applied to the item that you choose to exchange for.